As Public Protection and Disaster Relief services across the EU move from dedicated private mobile radio networks such as TETRA towards the use of 4G/5G mobile technology using long-term evolution (LTE) networks, the issue of sharing a network with a commercial mobile operator to provide a service to mission critical users raises concerns. One key tension is the fact that the former operate under a commercial, mass market business model. This model also informs the architecture of these technologies which in many cases comes in conflict with key regulatory obligations and operational commitments of the PPDR services (such as conservation of life and continuity of service under all conditions). For example, commercial LTE networks are designed for capacity and are usually built on population, rather than geographical, coverage leaving many scarcely-populated areas with substandard or non-existent coverage. Also, they are designed for ‘busy hour’ capacity and the blocking or dropping calls when the network gets very busy (rather than queuing them as the dedicated mobile radio networks do) is an acceptable part of their Quality of Service (QoS) definition.
Issues such as the above mean that further development and adjustments are needed in order to develop and ensure the necessary performance, but also timely delivery, of such technical developments. However, the question arises of whose responsibility it is to cover the cost and provide such assurances. As the limited critical mission market cannot compete with that of the commercial mass market, while at the same time having very high operational demands, private companies might be dis-incentivised to prioritise critical communications functionality and expose themselves to the risk of, not only contractual, but also reputational damage.In the UK, such concerns resulted in commercial bidders, such as O2 and HP, pulling out of the UK’s newly developed Emergency Services Network (ESN) bid process citing high market volatility and increased commercial and technical risk jeopardising the whole procurement process as there were stages with only one or no bidders at all (Scroxton 2015a,b,c).
In their review of international public-private partnerships, Chen et al. (2013) identify eight different types of collaborations across different phases of disaster risk management one of which is public-private contractual partnerships for critical infrastructure. There the authors identify the challenges that arise because of high degrees of uncertainty and discretion provided to project implementers. In these cases, this means that contracts are often incomplete and potentially involve frequent renegotiations, posing challenges for the disclosure of information within collaborative information management systems. Such contracts create high risks of opportunism and transaction costs (e.g., monitoring, enforcement and conflict resolution). Joint ventures with incomplete contracts require high levels of trust, where information sharing may sometimes need to be very carefully calibrated and may require long-term relationship building and incentive structures that align the interests of public and private collaborators. Government-civil society partnerships often rely on Memoranda of Agreement (MOA) or long-term arrangements. Less effective are ad-hoc coordination attempts. Relations may be complicated further when different communities and publics are part of the collaborative information management system, such as in Chen et al.’s third public partnership category, many-to-many network partnerships, which also aims to bridge distances between different parties. Apart from official agencies and NGOs it also enrols more ephemeral mobile publics, where communities temporarily converge around issues of concern, often via digital and mobile technologies used everyday.
Resources
Bossong, R., and Hegemann, H. (2015). Cooperation under Diversity? Exploring cultural and institutional diversity in European Civil Security Governance. In R. Bossong & H. Hegemann (Eds.), European Civil Security Governance, Diversity and Cooperation. London: Palgrave MacMillan.
Chen, J., Chen, T. H. Y., Vertinsky, I., Yumagulova, L., and Park, C. (2013). Public-Private Partnerships for the Development of Disaster Resilient Communities. Journal of Contingencies and Crisis Management, 21(3): 130–143 [DOI]
UNISDR (2005). Hyogo Framework for Action (HFA) – UNISDR [Link]
UNISDR (2015). Sendai Framework for Disaster Risk Reduction [Link]
Scroxton, A. (2015a) O2 pulls out of ESN mobile network bid process, ComputerWeekly, 09 June [Link]
Scroxton, A. (2015b) HP pulls out of ESN bid process, ComputerWeekly, 08 July [Link]
Scroxton, A. (2015c) Risky and untested: What went wrong with the ESN procurement?, ComputerWeekly [Link]
Comments 2
We all have ethics in a corner of our mind. We are committed to the public good, and ethics is important, but it’s generally personal and we are lacking tools to have it, to have a process to have ethics in our job and to have common references because it’s not exactly the same in neighbouring cities or areas, in France, in Germany, and we have to to find something common to trust each other. isITethical provides novel tools. We started a few years ago to include environmental issues in public procurement, before there was only ‘the price, the price’ and a little bit of technique to better the price. Today environmental issues are an important concern. Why not include ethical issues in the process? It could be non-discrimination or such things. It’s important to build this in, but to do this we need tools and today these tools don’t exist.
Gérard Carmona, Lieutenant-Colonel, Chargé de mission pôle fonctionnel OIV, Ministère de L’Intérieur, France.
Dear Gérard
I love the idea of including ethical considerations as a standard process into procurement! Our isITethical? creative ethical impact assessment services are designed to support everyone involved, from the practitioners who use new technologies or who express demand for new technologies, to IT developers, policy-makers, regulators, and members of the public who experience disaster risk management as it is augmented through digital technologies. Certification is a next step for us.